PURCHASE TERMS AND CONDITIONS: PAYMENT, SHIPPING, EXCHANGES AND RETURNS

These are the terms of use that govern your purchases at www.moresdesignart.com and represent the contract you establish with us. By making a purchase on this website, you accept these Terms of Use and the legal aspects. Please make sure you read and understand them before using our website.

PLACE AN ORDER

You can buy your More's Design products in a very simple way by selecting the work and shipping method you want in our web catalog and clicking on "buy". If you have difficulty placing your order or navigating through our website, please restart your browser. If the problems persist, contact us and our technical team will help you as soon as possible.

MAKE PAYMENTS

You can pay for your purchases with a credit or debit card or Paypal. If you choose a card, you can pay with Visa, American Express or MasterCard securely over the Internet. The payment is managed through Stripe with secure encryption and under strict banking regulations. Your card details are sent directly to the bank, so it is impossible for anyone other than the bank to read or access them.

More's Design does not impose surcharges or additional costs when paying by card. However, it is possible that your bank may apply additional charges depending on the bank and the type of card used. If you pay with a credit or debit card, the conditions will apply at the time the card transaction is approved. In the event that payment has not been received after submitting the order, More's Design may automatically cancel the order.

It is not usual, but if for any reason you prefer to pay by bank transfer, write to us at moresdesignibz@gmail.com or the contact telephone number and we will provide you with an account number to make the deposit.

If at the time of making the payment you experience any difficulty or error, try the following:

- Use an alternative credit card
- Use an alternative payment method to the one that is generating the problem
- Restart your browser and try again
- Delete cookies or clear your browser cache and try again
- If the problems persist, contact us by sending an email to moresdesignibz@gmail.com

PRICES AND RATES

All prices shown on the website www.moresdesignart.com include VAT in accordance with applicable legislation. If the order is to be sent to a delivery address outside the EU, it may be subject to import duties and taxes which must be paid when the shipment arrives at the delivery address. You will be responsible for paying these amounts corresponding to import duties and taxes.

More's Design has no control over these surcharges as they vary from country to country. It is impossible for us to predict its amount. More's Design recommends obtaining more information from the Customs Service.

PROMOTIONS

It is not possible to use more than one discount code at the same time. The discount codes generated by the applications automatically are not compatible with the discount codes offered by More's Design.

In certain promotions, a discount code may be compatible with items that are already discounted on the web.

CONFIRMATION OF YOUR ORDER

Once we have received your order, we will send you a confirmation to the email address you have provided. Please, it is important that you provide a real and correct email address when ordering. Save this email so you can contact customer service if you need it. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

SHIPMENTS

As long as the product is in stock, we try to have orders shipped the same day or within a maximum of 72 hours after receipt of the order. This forecast is valid for orders placed before 1:00 p.m. (for shipments to the Peninsula) or before 12:00 p.m. (for international shipments or Islands). Normally we prepare them from Monday to Friday from 9:00 a.m. to 4:00 p.m., once the payment has been confirmed.

If we receive your purchase outside of the stated cut-off hours or on a Sunday or public holiday, we will arrange for it to be ready the next business day. We will always notify everything by email indicating an expected shipping date.

For different reasons, sometimes we need more preparation time, so we recommend anticipation, especially on special dates such as Christmas, sales or special promotions. If you need more urgently, it is always possible to contact us and we will try to help.

The cost of each shipment is visible at the time of purchase. This varies depending on the destination and the size or weight of the package.

The applicable rates and delivery times are:

§ SPAIN (PENINSULA) AND BALEARIC ISLANDS: Free up to a maximum height of 60 cm - Delivery time 5-7 working days (keep in mind that the courier company does not work on weekends)

§ SPAIN (PENINSULA) AND THE BALEARIC ISLANDS: From 61 cm in height to a maximum of 100 cm in height, shipping amount €24.95 - Delivery time 5-7 working days (keep in mind that the courier company does not work on weekends)

§ SPAIN (PENINSULA) AND THE BALEARIC ISLANDS: From 100 cm in height, check the shipping cost by writing tomoresdesignibz@gmail.com or on our contact telephone number.

§ CANARY ISLANDS: Check shipping amount by writing tomoresdesignibz@gmail.com or on our contact telephone number.

§ EUROPEAN UNION: up to a maximum of 60 cm in height, shipping amount €29.95 - Delivery time 7-10 working days (keep in mind that the courier company does not work on weekends). For more information, contact us.

§ EUROPEAN UNION: From 61 cm in height to a maximum of 80 cm in height, shipping amount €34.95 - Delivery time 7-10 working days (keep in mind that the courier company does not work on weekends) . For more information, contact us.

§ EUROPEAN UNION: From 80 cm in height, consult the shipping cost by writing tomoresdesignibz@gmail.com or on our contact telephone number.

§ OUTSIDE THE EUROPEAN UNION - depending on the country of destination and the weight of the package. - Check shipping amount by writing tomoresdesignibz@gmail.com or on our contact telephone number.

Delivery times are once the order is processed and shipped. Remember that if you choose customization options, your shipment could be delayed. In some cases, we need to make custom works from scratch and the shipment could be delayed. If you need more information, all you have to do is ask us so that we can indicate a delivery date.

Orders for items belonging to special editions may require a different time and/or more than 30 working days. In these cases, we will inform you of the details and waiting times.

Shipments that are destined for countries outside the European Union or certain areas may be subject to additional expenses (import taxes, customs duties and/or fees applied by the authorities of each country) that the buyer must bear. . Customs policies are highly variable, so we recommend that you contact your local customs office for all the information.

These rates do not apply to the shipping of products from our online store. The shipping costs in this case will be calculated based on the weight and volume of the shipment. You can check shipping costs by contacting us at moresdesignibz@gmail.com or our contact telephone number.

GENERAL CONDITIONS SHIPPING AND MESSAGING

If you want to make a change in the delivery address once the order has been placed, it is essential that you notify us as soon as possible. Once the package has been dispatched, it will not be possible to make any address changes.

Any change of address once the order is shipped, or any request for delivery to a different address will have a surcharge equal to the cost of shipping.

For shipments to Spain, the courier company in charge of the delivery and transport of all our orders is Correos, Seur, UPS, although we also work with other companies.

For international orders, the courier company in charge is Seur, UPS, although we also work with other companies.

Shipments cannot be made to post office boxes.

When we send your order, we will send you an email or SMS where we will provide you with a tracking number so that you can check the status of your shipment on the website of the corresponding courier and be aware of the arrival of the package.

The courier makes two delivery attempts at the indicated address. If they do not find anyone at home, they will contact you to arrange a second delivery or you can pick up your package from the delegation that corresponds to you.

The extra expenses derived from possible errors by the buyer when providing the delivery address will be borne by the buyer.

To avoid incidents with delivery, please make sure that the address you indicate when placing your order is correct and complete (street number, floor, location, postal code, etc.) and that there is usually someone to receive the package on time work (if your schedules are complicated, we can send it to you at work or at the home of a relative or friend). Do not forget to tell us your phone number.

RETURNS & EXCHANGES

IN WHICH CASES CAN I EXCHANGE OR RETURN AN ITEM?

Returns or changes are only accepted in the case of receiving the order in poor condition for transport reasons, at the time of receipt of the package and its opening they must report any incident as soon as possible, attaching images to our emailmoresdesignibz@gmail.com or our contact number.

WHAT SHOULD I DO TO MAKE AN EXCHANGE OR A RETURN?

Write us an email atmoresdesignibz@gmail.comNotifying you of your intention to change or return an item and we will tell you how to proceed.

Normally, the process is as follows:

In case of Changes

After approving the change, the new item of similar measurements and amount to choose from the current catalog in stock will be sent to you or a new similar product will be made with a delivery time longer than established.

For international changes, our Customer Service team will inform you about the procedure and the corresponding cost.

In case of returns

After approving the return of the item in poor condition for transport reasons, the amount will be credited to your account, it may take up to 14 days. You will receive the amount in the same way you made your purchase, through a refund processed by PayPal or a refund to your credit card.

If you want to change a product for a different one of a different amount, the difference will be paid or charged by bank transfer, card or PayPal.

In relation to returns, you only have to send us the product to be returned to the indicated address.

Important note: Contact our Customer Service team to receive information on the corresponding costs.

ARTICLE WARRANTY

All More's Design items are guaranteed for 6 months from the date of delivery of the order. The guarantee will only apply in those cases in which there is a manufacturing defect, and the damage has not been caused by misuse. More's Design will study in detail whether, in each case, the damage has been caused by misuse of the parts.

To request the execution of the guarantee, write us an email moresdesignibz@gmail.com and our Customer Service team will give you further instructions.

TIPS

It is important that you check the merchandise and products when you receive the shipment in order to verify that the products are not damaged and are correct. If your product is damaged during transport, whether it is visible or hidden damage, you must report it as soon as possible. If upon receiving your product you notice that it is damaged or does not match the one you ordered, you must contact us within a maximum period of 1 day from the date of receipt of the product.

All claims should be directed to our customer service. Provide us with the order number and the reason for your claim and we will contact you as soon as possible with instructions on how to return the item.

PACKAGING

For the preparation of orders, we use different packaging depending on the availability we have at that time.

All orders are prepared with a lot of love by our team, so your order should arrive in perfect condition. If this is not the case, we ask you to contact us by sending an email to moresdesignibz@gmail.com